Returns, Refunds and Exchanges

Your Right to Cancel

You have the right to cancel your order within 14 days of receiving it, in accordance with UK

Consumer Contracts Regulations.

If you decide to return your order, the cost of returning the item(s) will need to be covered by

the customer. We recommend using a tracked service to ensure your return reaches us

safely.

Returns

To be eligible for a return, items must be returned in their original condition and packaging.

Due to the nature of our products, we are unable to accept returns on items that have been

opened or used. This is to ensure the safety, hygiene and quality of all products for our

customers.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible

with your order details. Where possible, include photos so we can resolve the issue quickly.

Refunds

Refunds will be processed within 14 days of receiving and inspecting the returned item.

Approved refunds will be issued to the original payment method.

Non-Returnable Items

Some items may not be eligible for return, including but not limited to:

● Opened or used products

● Perishable goods

● Personalised items

Need Help?

If you have any questions about your order or are unsure whether your item is eligible for

return, please contact us. We’re always happy to help and will do our best to find a fair

solution.